Frequently Asked Questions
Everything you need to know about furnishing your sanctuary with AF Home.
What is the standard shipping timeframe for furniture items?
Most in-stock furniture pieces are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This premium service includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We accept returns on most items within 30 days of delivery. Items must be in their original condition and packaging. Please note that custom-made or final sale items are not eligible for return.
Are the materials used in your products eco-friendly?
AF Home is committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure your home is both beautiful and safe.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary fabric swatches for our upholstered collections to help you choose the perfect texture and color for your space. Simply contact our support team to order.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, document it with photos and notify our customer service team within 48 hours so we can arrange a replacement or repair.